Returns/Money Back Guarantee

1. Returned Linden Method packages will be refunded provided they reach our offices within 365 days of the initial purchase date (shipping and express delivery surcharges cannot be refunded.) Failure to comply with the FuturePay payment plan agreement, if applicable, will result in cancellation of the guarantee.
2. In order to monitor and maintain our service standards and in order to process a refund, we ask you to contact a Linden Method Support Specialist who will ask you a few simple questions and will then authorize your refund request in our admin system. All refunds will then be issued on receipt of return goods only, proof of postage is not proof of delivery, and therefore it is a requirement that goods are returned using tracked and signed for delivery. We aim to provide refunds within 10 working days of receipt. Items must be in good condition, and complete. Items should be returned to our UK office only (address provided on request) returns sent to any other address or office will be refused.
3. If you obtain a refund we will require you to delete The Linden Method program computer files from your computer and/or any other device on which the files are stored. Failure to do so is in breach of Federal and International copyright laws. This does not affect your statutory rights.
4. Download version refunds will only be made on requests dated 30 days after delivery to avoid fraud. Please contact our support staff after 30 days have lapsed, through the members portal and a refund will be issued within 10 working days. Return of the Linden Method Membership Card must be made to the UK office prior to a refund being issued. Proof of postage is NOT proof of delivery. Please ensure that you return the card by the appropriate, guaranteed postal service.
5. If any client is found to be in breach of contract, it will result in the cancellation of the guarantee.
6. A refund will only be possible if the client has not used the support facility on more than 4 occassions. We will support our clients for the full 12 months of their membership, but we cannot provide refunds if the client has utilised more than 4 support sessions.

Requests for refunds and refund payments will only be permissible after 30 days from the date of joining the program. Delivery of the materials must be made to the client; delivery refusal is not permissible; refusal to accept delivery results in the materials being destroyed and will prevent the refund process from taking place.

In order to monitor and maintain our service standards and in order to process a refund, we ask you to contact a Linden Method Support Specialist who will ask you a few simple questions and will then authorise your refund request in our administration system.

All refunds will then be issued on receipt of return goods only, proof of postage is not proof of delivery, and therefore it is a requirement that goods are returned using tracked and signed for delivery.

We aim to provide refunds within 10 working days of receipt. Returned items must be in complete, in good condition and returned to our UK administration office only (address provided on request). Returns sent to any other address or office will be refused.

Support

Support is provided for the advertised period from date of purchase of the package - this includes support using the Method, technical support and any password retrieval. Support will be provided to the end user (sufferer) only or to their parent in the case of the Junior Version.

Access to your Login Member's Area is available for 12 months from date of purchase. Support availability may occasionally deviate from stated hours due to downtime for systems and server maintenance, company events, observed holidays, and events beyond our control.

The Linden Method is not responsible for telephone charges incurred in connection with the use of telephone support services. We require you to call or email our offices for support. In all cases we will ask security questions to verify you as a client such as, but not limited to; your name, email address, client reference, address. We DO NOT use premium rate lines for our support calls - calls will be charged at your telephone network service providers rates.

Support is provided on the following basis:

1. Support will be provided for the duration of the advertised support guarantee
2. In compliance with the Linden Method program ethos (subject to items 4 and 5 below), each client is allocated 1 telephone consultation with a specialist per calendar week unless otherwise agreed directly with the support specialist
3. In compliance with the Linden Method program ethos (subject to items 4 and 5 below), each client has unlimited access to email support
4. In order to qualify for unlimited support, clients must use support access a minimum of two times per month. Failure to do so will result in termination of our support agreement as this will imply non-compliance with the Linden Method program
5. Failure to access the Linden Method program support for any period greater than two months after purchase date will result in termination of the support agreement

Non compliance and Renewed memberships

We have a Duty of Care to re-direct or refund a membership (or renewed membership), for any client who we believe, after careful consideration, is not able to or is not benefitting from following The Linden Method program.

The roles of our Linden Method Specialists is to provide compliance support only for The Linden Method. Although trained in a conventional sense and working within the ethical framework of the BACP, their role here is to only provide compliance support for The Linden Method and not to provide talking or counselling therapy.

Unacceptable Behavior

Every member of The Linden Method Team is entitled to a working environment that promotes dignity and respect and no form of intimidation or harassment will be tolerated. We reserve the right to cancel a client membership if we feel that a client has shown an unacceptable behavior towards any member of The Linden Method Team. If we cancel a membership on this basis, the refund guarantee is void.

Other unacceptable behaviour leading to termination of membership:

1. Use of bad language, threats or defamatory comments
2. Disrespecting other clients directly or indirectly on any website or in any media format including social media
3. Derrogatory, offensive or intimidating content aimed at our organisation on ours or any other websites or in social media
4. Promotion of any goods, services or enterprises on our websites
5. Direct communications to other members of a derrogatory, offensive, negative or defamatory nature

Decisions on the above will be made by our management and will not be reversed. If actioned, the party involved will be excluded permanently without warning.

Delivery of Goods to You

1. Lifewise Publishing LLC will mail, or arrange a courier on your behalf for the goods ordered by you to the person and address you give Lifewise Publishing LLC at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined.
2. Delivery will be made as soon as possible after your order is accepted and in any event within 12 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. Usual delivery times are 3 working days for Express Priority Service, and up to 12 working days standard.
3. You will become the owner of a license to use The Linden Method when the goods are dispatched to you from our premises.
4. Delivery is organized via a method that requires signature on delivery, and if nobody is available to sign for the goods the courier, in most cases, will leave a note to advise of the attempted delivery. If this occurs, please follow the instructions on the note to arrange re-delivery or collection. Should the items be returned to us, we reserve the right to charge for a second delivery attempt.
5. The material is a small section of The Linden Method Program. You will need all of the materials and access to support to benefit. Please access the Member's Area to receive the structured element of the programme and the remaining, vital materials and support.
6. You will not be eligible to download any materials after your 12 month membership period has lapsed. You will be required to rejoin in order to access the programme materials.

Legal Notice - Licensing

The Linden Method program is licensed, by law, for use by one person unless written permission is provided by the copyright owner. Non-compliance may constitute a breech of registered trademark and copyright laws resulting in litigation. The program materials may not be sold or given to a third party. The Linden Method pack does not contain all course materials, therefore it is impossible and illegal to pass on the pack in exchange for money or free of charge. We do not issue reseller agreements. If you see The Linden Method for sale elsewhere, you can presume that these are unauthorised copies.

The client user/owner is the sufferer. No other person qualifies to access the support unless express permission is given by The Linden Method directly. In the case of the junior version, the parent becomes the client and support can be provided to both parent and child. The client priveleges cannot be passed to a third party such as a doctor, psychologist or other health worker who is not in receipt of a TLM Coaching Accreditation License.

Use of The Linden Method in practice by people not holding a TLM Coaching Accreditation qualification will constitute breech of copyrightlaw and the TLM user license. http://www.lindenmethodcoaching.com

Use of The Linden Method in practice without acquiring a legal multi-user license will constitute breech of copyrightlaw and the TLM user license.

Customs charges

Please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Lifewise Publishing LLC has no control over additional charges in relation to customs clearance. Lifewise Publishing LLC recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

Liability

This is as follows:-

1. If the goods Lifewise Publishing LLC delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Lifewise Publishing LLC shall have no liability to you unless you notify Lifewise Publishing LLC in writing at the contact address of the problem within 10 working days of the delivery of goods in question.
2. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, Lifewise Publishing LLC shall have no liability to you unless you notify Lifewise Publishing LLC in writing at the Lifewise Publishing LLC contact address of the problem within 40 days of the date on which the goods were dispatched to you.
3. If you notify a problem to Lifewise Publishing LLC under this condition, Lifewise Publishing LLC's only obligation will be, at its option: - to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
4. Lifewise Publishing LLC will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify toLifewise Publishing LLC under this condition and Lifewise Publishing LLC shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Lifewise Publishing LLC's liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

Lifewise Publishing LLC shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which Lifewise Publishing LLC excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

Lifewise Publishing LLC operates a complaints handling procedure, which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at our contact address.

Entire Agreement

These terms and conditions, together with the current Linden Method Web site prices, delivery details and The Linden Method contact details, set out the whole of our agreement relating to the supply of the goods to you by Lifewise Publishing LLC. These terms and conditions cannot be varied except in writing signed by a director of Lifewise Publishing LLC. In particular nothing said by any sales person on behalf of Lifewise Publishing LLC should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by Lifewise Publishing LLC. Lifewise Publishing LLC shall have no liability for any such representation being untrue or misleading.

Interpretation

In these terms and conditions:-

• 'The Linden Method' is the programme licensed to 'Lifewise Publishing LLC'.
• Lifewise Publishing LLC is governed by US law. Any complaints should be lodged with the company directly.
• 'Working day' means every day of a calendar year apart from weekends and statutory and public holidays;
• 'Us' and 'we' means Lifewise Publishing LLC;
• 'You' and 'your' means the person ordering goods under these terms and conditions.

Site Use/Medical Diagnosis

It is vital that you receive a formal medical diagnosis. The Linden Method program is designed for use by sufferers of a wide range of anxiety conditions and may be helpful in the elimination or management of other conditions where anxiety plays a part. Please do not attempt to self diagnose.

Video testimonials on our websites may, in some cases, be portrayed by actors. This is to protect the original identity of our clients and has been agreed by the provider of the words.

The Linden Method is intended for use by adults. Any information or advice passed to minors must be the responsibility of a parent or guardian. Lifewise Publishing accept no responsibility for damages or injury to minors as a result of using The Linden Method program.

Intellectual Property

The Linden Method, content on thelindenmethod.co.uk URL and all associated media is copyright Charles Linden and used under license issued by Charles Linden to Lifewise Publishing LLC. The Linden Method is a registered trademark. The research carried out by The Linden Centres, with specific reference to our unique theory about the role of the Amygdala in the formation of anxiety disorders and our elimination solution, which addresses this, is legally protected. Any attempt to 'pass off' this research or any copyrighted material, in any way, will result in legal action.

As the license issuer, Charles Linden is not responsible for content provided on this website.